Order Specialist

Randstad USA; Framingham (MA); Hybrid; USD 30,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Prescription coverage

Dental insurance

Vision insurance

AD&D

Life insurance

Short-term disability

401K plan

Job summary

Randstad USA is seeking an Order Specialist I for a 3-month temporary assignment to support international operations across the Americas, Europe, Australia, and New Zealand during peak season. You will lead order management from entry to invoicing, using data to streamline workflows, optimize fulfillment, and drive customer satisfaction.

The role collaborates with cross-functional teams across time zones and requires prioritization, problem-solving, and clear communication.

Qualifications

• Strong analytical capability for data interpretation and decision-making.
• Solid understanding of customer-to-cash, supply chain, distribution, and sales processes.
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Experience with enterprise software such as SAP, CRM, EDI, Salesforce, or supply/demand planning systems.
• Fluency in English (mandatory).
• Familiarity with automation technology tools is a plus.

Responsibilities

• Order Management & Invoicing: Accurately process and manage customer orders from entry through to successful invoicing.
• Fulfillment Optimization: Verify product availability and coordinate closely with supply, demand, and sales teams to improve OTIF deliveries.
• Customer & Logistics Coordination: Communicate directly with customers regarding order status, resolve inquiries, and collaborate with logistics and shipping teams for accurate, timely delivery.
• Issue Resolution: Handle order returns, exchanges, and transaction disputes, collaborating with IT for technical resolutions when necessary.
• Process & Data Improvement: Structure and provide data to support process improvement and automation initiatives; identify ways to optimize the end-to-end customer-to-cash workflow.
• Metrics & Reporting: Monitor and report on order metrics and service levels for designated key accounts.
• Cross-Functional Collaboration: Align regularly with sales, supply chain, demand planners, and customer service teams to hit operational targets.

Skills

Analytical skills

C2C knowledge

Cross-functional

Excel

Power BI

English fluency

Communication

Time management

Tools

SAP

CRM

EDI

Salesforce

Supply planning systems

Job description

Work Model: Hybrid (In-office Tuesday–Thursday; Work-from-home Monday & Friday)

Location: Framingham,

Target Start Date: ASAP

Position Overview

We are seeking a high-energy, resourceful, and detail-oriented Order Specialist I to join our team for a 3-month temporary assignment supporting international operations across the Americas, Europe, Australia, and New Zealand during our peak season. In this role, you will lead order management activities in a fast-paced, transformational environment, using data to streamline workflows, optimize fulfillment, and drive customer satisfaction.

This position works closely with cross-functional teams and requires effective task prioritization, problem-solving skills, and seamless communication across time zones.

Key Objectives & Accountabilities

• Order Management & Invoicing: Accurately process and manage customer orders from entry through to successful invoicing.
• Fulfillment Optimization: Verify product availability and coordinate closely with supply, demand, and sales teams to improve OTIF (On Time In Full) deliveries.
• Customer & Logistics Coordination: Communicate directly with customers regarding order status, resolve inquiries, and collaborate with logistics and shipping teams for accurate, timely delivery.
• Issue Resolution: Handle order returns, exchanges, and transaction disputes, collaborating with IT for technical resolutions when necessary.
• Process & Data Improvement: Structure and provide data to support process improvement and automation initiatives; identify ways to optimize the end-to-end customer-to-cash workflow.
• Metrics & Reporting: Monitor and report on order metrics and service levels for designated key accounts.
• Cross-Functional Collaboration: Align regularly with sales, supply chain, demand planners, and customer service teams to hit operational targets.

Required Qualifications & Skills

Hard Skills & Knowledge

• Strong analytical capability for data interpretation and operational decision-making.
• Solid understanding of customer-to-cash, supply chain, distribution, and sales processes.
• Proficiency in Microsoft Office, particularly Excel and Power BI.
• Experience with enterprise software such as SAP, CRM, EDI, Salesforce, or supply/demand planning systems (SAP experience strongly preferred).
• Fluency in English (mandatory).
• Familiarity with automation technology tools is a plus.

Soft Skills & Working Style

• Resourceful Problem Solver: Proactive, self-motivated, and adaptable in a fast-paced environment.
• Strong Communicator: Personable and collaborative, comfortable working with global, cross-functional partners.
• Time & Escalation Management: Ability to prioritize urgent tasks and manage escalations efficiently.
• Schedule Flexibility: Willingness to coordinate with international leadership (including virtual interviews across global time zones).

Work Schedule & Holiday Structure

• Hybrid Setup: On-site in Framingham, MA on Tuesday, Wednesday, and Thursday; remote on Monday and Friday.
• Holiday Schedule: Off Thursday and Friday for Thanksgiving; off for Christmas Day (potential company plant shutdown the week after Christmas).

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.