Global OPUS Customer Operations Analyst - Hybrid

Connexion Systems & Engineering Inc.; Lexington (MA); Hybrid; USD 48,000 - 61,000; Full time

Job summary

Connexion Systems & Engineering Inc. is seeking a Global OPUS Customer Operations Analyst in Lexington, MA. The role blends remote work (2–3 days) with on-site days to support global customer inquiries and orders.

Responsibilities include coordinating OPUS resin pick-up, managing order lifecycles across systems, and advocating for customers while aligning with product management, supply chain and sales teams to ensure timely delivery and effective issue resolution.

Qualifications

• Bachelor’s degree or equivalent required.
• Strong commitment to client services and excellent customer experience.
• Excellent verbal and written communication skills.
• Ability to organize and manage multiple priorities with stakeholders.

Responsibilities

• Coordinate and support global customer inquiries and orders.
• Assist with OPUS Resin Pick-up Service coordination when required.
• Manage lifecycle of OPUS custom orders across multiple systems and reporting tools.
• Act as customer advocate, communicating with internal and external stakeholders.
• Collaborate with product management, supply chain and distribution to ensure downstream processes meet customer expectations.
• Support the initiation of the complaint process with documentation and escalation to resolve issues.

Skills

Customer service

Communication skills

Analytical skills

Organizational skills

Multitasking

Education

Bachelor’s Degree or equivalent

Tools

SAP

Salesforce

Job description

Connexion Systems & Engineering Inc. is seeking a Global OPUS Customer Operations Analyst in Lexington, MA. The role blends remote work (2–3 days) with on-site days to support global customer inquiries and orders.

Responsibilities include coordinating OPUS resin pick-up, managing order lifecycles across systems, and advocating for customers while aligning with product management, supply chain and sales teams to ensure timely delivery and effective issue resolution.