Global Client Management & Ops Specialist (Hybrid)

Stephen Gould; Whitestown (IN); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Stephen Gould seeks a Client Management Specialist to coordinate client product portfolios, orders and budgets with precision and customer focus. You will liaise with clients, suppliers and internal teams to ensure accurate quotes, timely orders and effective communication.

The role emphasizes ERP familiarity (Epicor), quality documentation and cross-department collaboration. A strong attention to detail, accountability and professional communication are essential for success in a hybrid work

Qualifications

• Associate degree in Business or related discipline + 2 years of experience required.
• Bachelor’s degree in business or related discipline highly preferred
• High proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools - such as Microsoft Teams, Webex and Zoom highly preferred
• ERP (Enterprise Resource Planning) system knowledge for core supply chain, manufacturing, services, financial and other processes of an organization highly preferred.
• Ideally experience in a corporate sales and service environment is preferred
• This role offers the opportunity to work a hybrid working model.

Responsibilities

• Assist with managing client product and business portfolios.
• This position encompasses the administration of client activity relating to composing client and supplier correspondence, processing orders, maintaining distribution spreadsheets, project tracking, research and managing budgets.
• The role works closely with clients, suppliers, and internal teams to best meet client needs.
• Initiate quotes in support of client product requests.
• Receive, process and place client orders including scheduling shipment of goods via land, air and/or sea.
• Own and process Quality Management Standard documents - including ISO forms, Return Material Authorizations (RMA) and quality control action plans.
• Within the ERP system (Epicor) capture all supporting documentation for orders and portfolios including freight invoices, inventory management documents and coordinate product receipt and release from location warehouse.
• Work with Corporate Depts to ensure orders are processed for billing in a timely manner and drive the prompt collection of invoices.

Skills

Communication

Collaboration

Time management

Detail orientation

Education

Associate degree in Business or related discipline

Bachelor’s degree in business or related discipline

Tools

Microsoft Word

Microsoft Excel

Outlook

Microsoft Teams

Webex

Zoom

Epicor ERP

Job description

Stephen Gould seeks a Client Management Specialist to coordinate client product portfolios, orders and budgets with precision and customer focus. You will liaise with clients, suppliers and internal teams to ensure accurate quotes, timely orders and effective communication.

The role emphasizes ERP familiarity (Epicor), quality documentation and cross-department collaboration. A strong attention to detail, accountability and professional communication are essential for success in a hybrid work