Global OPUS Customer Operations Analyst (CONTRACT - 6 Months)

Connexion Systems + Engineering; Lexington (MA); Hybrid; USD 48.000 - 61.000; Vollzeit

Zusammenfassung

Connexion Systems & Engineering Inc. is seeking a Global OPUS Customer Operations Analyst in Lexington, MA. The role blends remote work (2–3 days) with on-site days to support global customer inquiries and orders.

Responsibilities include coordinating OPUS resin pick-up, managing order lifecycles across systems, and advocating for customers while aligning with product management, supply chain and sales teams to ensure timely delivery and effective issue resolution.

Qualifikationen

• Bachelor’s degree or equivalent required.
• Strong commitment to client services and excellent customer experience.
• Excellent verbal and written communication skills.
• Ability to organize and manage multiple priorities with stakeholders.

Aufgaben

• Coordinate and support global customer inquiries and orders.
• Assist with OPUS Resin Pick-up Service coordination when required.
• Manage lifecycle of OPUS custom orders across multiple systems and reporting tools.
• Act as customer advocate, communicating with internal and external stakeholders.
• Collaborate with product management, supply chain and distribution to ensure downstream processes meet customer expectations.
• Support the initiation of the complaint process with documentation and escalation to resolve issues.

Kenntnisse

Customer service

Communication skills

Analytical skills

Organizational skills

Multitasking

Ausbildung

Bachelor’s Degree or equivalent

Tools

SAP

Salesforce

Jobbeschreibung

Global OPUS Customer Operations Analyst Pay Rate: $35 - 44/hr

This will be either 2 or 3 days remote, the rest of the days onsite.

As a member of the customer service team, the Global OPUS Order Support Analyst will provide seamless project coordination, customer service and support of global customer’s inquiries and orders:

Responsibilities

• Supporting customer products and unique account requirements
• Executing the OPUS Resin Pick-up Service coordination when required
• Responsibility for the lifecycle of the OPUS custom order utilizing multiple business systems and reporting tools.
• Serve as the Customer’s advocate by coordinating and communicating internal and external communication, activities and resolution.
• Partner with product management, supply chain and distribution to ensure the downstream process of pick, pack, ship and deliver is executed to the customer’s expectation.
• Facilitate the launch of the complaint process with customers by providing the documentation and escalation required internally for resolution with Product Management, Quality, Manufacturing, Supply Chain and the Sales team.

Qualifications

• Bachelor’s Degree or equivalent required
• Demonstrated passion for providing excellence in the customer experience
• 2+ years’ experience in global customer service/order management with a strongly developed commitment to client services
• 2+ years working with SAP systems, experience in Salesforce.com a plus
• Life Sciences industry experience preferred
• Supply chain, logistics or contract administration experience a plus
• Understanding of import/export/trade compliance requirements globally
• Understanding of revenue recognition requirements for a publically held company
• Experience in an ISO9001 quality system a plus
• Outstanding attention to detail and strong organizational skills
• Exceptional analytical skills
• Ability to organize and manage multiple priorities with multiple stakeholders
• Excellent verbal and written communication skill required for internal and external purposes
• Comfort working in a fast-paced, small company environment
• Bachelor’s Degree or equivalent required