Remote Customer Operations & Order Manager

EXALTA Group; Idaho; Remote; USD 55,000 - 75,000; Full time

Job summary

EXALTA Group is seeking a Customer Operations Specialist to manage the customer order lifecycle, liaise with CS, KAMs, and internal teams, and ensure timely communication of requests and issues.

This remote role offers hybrid options within US time zones and requires experience in manufacturing/industrial operations, with collaboration across Planning, Supply Chain, Quality, and Commercial teams.

Qualifications

• Bachelors or Associate degree in Business, Supply Chain, Operations, Logistics, or related field preferred.
• 3-5 years in customer service, order management, or related role.
• Manufacturing or industrial experience required.
• Epicor ERP and Power BI experience preferred.

Responsibilities

• Serve as the primary contact for assigned customer accounts and maintain strong relationships.
• Oversee order tracking, backlog, inventory, and delivery performance; communicate priorities.
• Support forecasting and SIOP by gathering data and coordinating with stakeholders.
• Collaborate across Customer Service, Planning, Supply Chain, Quality, and Operations.

Skills

Communication skills

Problem solving

Organization

Attention to detail

Multitasking

Education

Bachelor's or Associate degree in Business or related field

Tools

Epicor ERP

Power BI

Microsoft Excel

Job description

EXALTA Group is seeking a Customer Operations Specialist to manage the customer order lifecycle, liaise with CS, KAMs, and internal teams, and ensure timely communication of requests and issues.

This remote role offers hybrid options within US time zones and requires experience in manufacturing/industrial operations, with collaboration across Planning, Supply Chain, Quality, and Commercial teams.