Product Operations Analyst — Hybrid, High-Impact Platform

STG Capital Group; Mechanicsburg (Cumberland County); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary & bonuses

Health plans covered

Dental and vision plans

401k with match

Life and disability insurance

Flexible hours & hybrid work

Snacks provided

Unlimited PTO & holidays

Inclusive team culture

Job summary

Allocore seeks a Product Operations Analyst in Mechanicsburg, PA, to support government programs with a hybrid office schedule. You will execute operational processes, triage issues, document cases, and coordinate resolutions with product, engineering, and program teams to protect service quality and compliance.

As you grow, you’ll tackle root-cause analysis, optimize workflows, and mentor peers while communicating clearly with clients and stakeholders.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• Ability to translate business needs into clear requirements and workflows.
• Strong attention to detail and process discipline.
• Clear written and verbal communication across audiences.
• Structured problem solving and evidence gathering.

Responsibilities

• Execute defined operational processes and handle routine support.
• Document issues and maintain accurate case data.
• Coordinate resolutions and escalate where needed.
• Collaborate with Product, Engineering, Operations and program teams.
• Analyze issues and translate frontline evidence into improvements.

Skills

Product operations

Customer support

Implementation support

Business operations

Technical support

Business analysis

Stakeholder management

Written & verbal communication

Root cause analysis

Data analysis

Education

Bachelor's degree

Job description

Allocore seeks a Product Operations Analyst in Mechanicsburg, PA, to support government programs with a hybrid office schedule. You will execute operational processes, triage issues, document cases, and coordinate resolutions with product, engineering, and program teams to protect service quality and compliance.

As you grow, you’ll tackle root-cause analysis, optimize workflows, and mentor peers while communicating clearly with clients and stakeholders.