Product Operations Specialist — Onsite, Hybrid Options

Allocore; Mechanicsburg (Cumberland County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Health plans

401k with match

Hybrid work options

Unlimited PTO

Company holidays

Job summary

Allocore is hiring a Product Operations Associate in Mechanicsburg, PA to provide front-line support for users of our government-focused platform. You will handle inbound calls, follow procedures, troubleshoot, and document issues while ensuring high service quality and compliance.

You will collaborate with Product, Engineering, Operations, and program teams to help users succeed, maintain case records, and escalate when needed; the role requires on-site work for the first 60 days with potential

Qualifications

• Six months to two years of experience in a call center, customer service, technical support, operations support, banking, lending, government services, or a related environment preferred.
• Clear, professional verbal and written communication skills.

Responsibilities

• Answer inbound calls and respond to assigned cases, tickets, and support requests during your scheduled shift.
• Provide routine guidance and troubleshooting for product navigation, account access, workflow questions, and other supported processes.
• Create complete and accurate case records, including the request, relevant details, actions taken, disposition, and next steps.
• Escalate technical issues, exceptions, complaints, sensitive matters, potential security or privacy concerns, and requests outside your authority.
• Transfer or route cases accurately and provide complete handoff information to the receiving team.
• Follow up on assigned cases and maintain accurate status information through resolution or formal transfer.
• Identify repeat questions, common user challenges, and potential process or product issues and share observations with your supervisor or team.

Skills

Call center experience

Customer service

Verbal and written communication

Education

High school diploma or equivalent

Job description

Allocore is hiring a Product Operations Associate in Mechanicsburg, PA to provide front-line support for users of our government-focused platform. You will handle inbound calls, follow procedures, troubleshoot, and document issues while ensuring high service quality and compliance.

You will collaborate with Product, Engineering, Operations, and program teams to help users succeed, maintain case records, and escalate when needed; the role requires on-site work for the first 60 days with potential