Global Customer Operations Leader — Hybrid/Remote

Ocean Spray; Middleborough (MA); Híbrido; USD 49 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental and Vision insurance

401(k) with company match

Vacation pay (up to 3 weeks)

Resumo da oferta

Ocean Spray is hiring a Global Customer Operations Specialist based in Lakeville, MA (hybrid: campus-based with remote Mondays and Fridays). You will manage the end-to-end order-to-cash process for domestic and international customers, coordinate shipping, and ensure on-time delivery across global markets.

Ideal candidates have a Bachelor’s degree in business or related field, experience in customer operations, and strong SAP S/4HANA, Excel, and analytical skills.

Qualificações

• Bachelor’s degree in business, Supply Chain, Logistics, or related field.
• Experience in customer operations, supply chain, logistics, or related functions.
• Proficiency in SAP S/4HANA or similar ERP systems.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Office applications, particularly Excel.

Responsabilidades

• Manage orders through the order-to-cash cycle for domestic and international customers.
• Resolve order, inventory, transportation, pricing, credit, and documentation issues.
• Serve as primary contact for customers, brokers, 3PL and internal stakeholders.
• Coordinate international shipping and customs documentation with partners.
• Analyze operational performance and prepare reporting to identify trends.
• Support SAP S/4HANA data accuracy and onboarding processes.

Conhecimentos

Analytical skills

Organizational skills

Problem-solving

Formação académica

Bachelor’s degree in business, Supply Chain, Logistics, or related field

Ferramentas

SAP S/4HANA

Descrição da oferta de emprego

Ocean Spray is hiring a Global Customer Operations Specialist based in Lakeville, MA (hybrid: campus-based with remote Mondays and Fridays). You will manage the end-to-end order-to-cash process for domestic and international customers, coordinate shipping, and ensure on-time delivery across global markets.

Ideal candidates have a Bachelor’s degree in business or related field, experience in customer operations, and strong SAP S/4HANA, Excel, and analytical skills.