Global Ops Lead – Delivery & Compliance

Adecco Group; Highland Park (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, partnering with Delivery, Payroll, Billing, and Customer Service to drive performance and continuous improvement. The role involves travel to client locations and onsite facilities to support implementations and issue resolution.

You will monitor KPIs, develop scalable processes, and lead cross-functional initiatives to optimize order fulfillment and growth, while ensuring compliance

Qualifikationen

• Bachelor’s degree or higher in business, operations, marketing, or related field preferred.
• A high school diploma or equivalent and at least five years of relevant operations leadership experience required.
• Travel to onsite, office, and client locations may be up to 40%.
• Experience developing recruitment strategy and analyzing recruitment processes, operational metrics, and business performance.

Aufgaben

• Provide strategic leadership across delivery operations to ensure efficient, compliant, accurate, and consistent service.
• Drive performance and continuous improvement across recruitment, billing, and service delivery.
• Monitor KPIs and SLAs; present actionable insights to Delivery leadership.
• Lead cross-functional projects and coordinate teams across multiple business groups.
• Design and implement scalable processes, SOPs, and training programs.
• Adopt new technology and provide systems training for operational tools.

Kenntnisse

Strategic leadership

Cross-functional collaboration

Data analysis

KPIs & SLAs

Process improvement

Project management

Training & coaching

Change management

Ausbildung

Bachelor’s degree in business/operations/related field

High school diploma + 5 years relevant experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Teams

Outlook

Jobbeschreibung

Adecco Group is seeking a Business Operations Manager to provide strategic leadership across delivery operations, partnering with Delivery, Payroll, Billing, and Customer Service to drive performance and continuous improvement. The role involves travel to client locations and onsite facilities to support implementations and issue resolution.

You will monitor KPIs, develop scalable processes, and lead cross-functional initiatives to optimize order fulfillment and growth, while ensuring compliance