Global Operations Center Technician (Relocation to Madison)

Epic; Elgin (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits

Relocation assistance

Annual raises and bonuses

Stock grants

Job summary

Epic is seeking an Operations Center Technician at our Madison, WI campus. The role involves ensuring business continuity by monitoring alerts and overseeing security and building operations. Responsibilities include managing real-time emergencies and working with internal teams and emergency services. Ideal candidates will have experience in security operations, strong decision-making skills, and must be open to shifts, including weekends. The position offers relocation assistance, comprehensive benefits, and a supportive work environment.

Qualifications

• Experience in security operations, emergency response, or a related high-volume field preferred.
• Strong situational awareness and decision-making skills.
• Excellent communication and coordination abilities.
• Ability to work in a high-pressure, real-time environment.
• Eligible to work in the United States without visa sponsorship.
• Relocation to the Madison, WI area (relocation assistance available).
• Openness to 2nd and 3rd shift, as well as weekend days.
• COVID-19 vaccination.

Responsibilities

• Help maintain business continuity by monitoring real-time alerts.
• Manage access and security systems for the campus.
• Oversee building operations from the Facilities Command Center.
• Identify and respond to issues using video feeds and system data.
• Coordinate emergency responses during disruptions.

Skills

Security operations

Situational awareness

Communication

Decision-making

Job description

Epic is seeking an Operations Center Technician at our Madison, WI campus. The role involves ensuring business continuity by monitoring alerts and overseeing security and building operations. Responsibilities include managing real-time emergencies and working with internal teams and emergency services. Ideal candidates will have experience in security operations, strong decision-making skills, and must be open to shifts, including weekends. The position offers relocation assistance, comprehensive benefits, and a supportive work environment.