Global NOC Engineer: 24x7 IP Network Support

Transaction Network Services; Phoenix (AZ); In loco; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Transaction Network Services in Phoenix seeks a Field Support Engineer to maintain the stability and availability of the Financial Markets infrastructure. You will handle on-site and remote support, raise incidents, and work with vendors to resolve complex IP network issues.

The role demands strong TCP/IP, VPN, MPLS knowledge, hands-on configuration of Cisco/Arista/Juniper gear, and a customer-focused approach. Join a 24x7 global team and contribute to reliable market data services.

Competenze

• TCP/IP, VPN, MPLS, and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification.
• Experience with Microsoft Office software, communications software, and Visio.
• Strong communication, time management, and multitasking skills.
• Experience in a financial industry support role preferred.
• Understanding of Financial Markets, exchanges, and market data.

Mansioni

• Provide on-site or remote support for TCP/IP, VPN, MPLS networks.
• Troubleshoot Cisco/Arista/Juniper routers and switches.
• Coordinate with Cisco and Juniper TAC for escalations.
• Raise and manage incident tickets and runbooks.
• Provide after-hours on-call escalation on a rotating schedule.
• Ensure readiness and handover to NOC for project acceptance.
• Maintain and update tickets to deliver quality service.

Conoscenze

TCP/IP

VPN

MPLS

Routing protocols

Cisco configuration

Arista devices

Juniper devices

ITIL certification

MS Office

Visio

NOC experience

Customer communication

Time management

Formazione

CS degree or equivalent

Strumenti

Cisco TAC

Juniper TAC

Ticketing system

MS Office

Visio

Descrizione del lavoro

Transaction Network Services in Phoenix seeks a Field Support Engineer to maintain the stability and availability of the Financial Markets infrastructure. You will handle on-site and remote support, raise incidents, and work with vendors to resolve complex IP network issues.

The role demands strong TCP/IP, VPN, MPLS knowledge, hands-on configuration of Cisco/Arista/Juniper gear, and a customer-focused approach. Join a 24x7 global team and contribute to reliable market data services.