Global Logistics Customer Care Specialist

Americold Logistics, LLC.; Bloomingdale (GA); On-site; USD 32,000 - 45,000; Full time

Job summary

Americold Logistics, LLC in Georgia is seeking a detail‑oriented Customer Service/Clerical Associate to handle inquiries, order processing, invoicing support and file maintenance. You will liaise with customers and internal teams to ensure accurate records and timely responses.

The role requires clear communication, data entry accuracy, and the ability to manage multiple tasks in a fast‑paced warehouse environment. Occasional travel may be required.

Qualifications

• High school diploma or GED required.
• 0+ years of experience in customer service or clerical work.
• Ability to communicate clearly in writing and verbally.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Clear communication

Data entry

Typing speed

Customer service

Education

High school diploma or GED

Tools

Warehouse Management Systems

Microsoft Office Suite

Desktop computers

Job description

Americold Logistics, LLC in Georgia is seeking a detail‑oriented Customer Service/Clerical Associate to handle inquiries, order processing, invoicing support and file maintenance. You will liaise with customers and internal teams to ensure accurate records and timely responses.

The role requires clear communication, data entry accuracy, and the ability to manage multiple tasks in a fast‑paced warehouse environment. Occasional travel may be required.