Global IT Support Engineer – End-User & Security

TKO Group Holdings, Inc; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

On Location is seeking an IT Support Engineer to deliver high-quality technical support across desktop hardware, software and mobile devices. The role emphasizes customer service, responsiveness and the ability to manage multiple requests within a global technology team.

You will support Windows, macOS, and iOS platforms, administer Azure AD and O365 accounts, configure remote access, and help deploy new technologies to address business needs.

Qualifications

• Experience in a level one IT support role.
• Administer, maintain, and support Microsoft Office productivity suite.
• Azure AD & Microsoft O365 Admin, including user accounts.
• Remote access and VPN configuration and administration.
• Windows, macOS, and iOS platforms experience.
• Enterprise level AV administration and support.
• Set up and support mobile devices and desktop telecommunications.

Responsibilities

• Monitor Helpdesk system for inbound issues & ensure all issues are logged and documented
• Provide end user computing support for diverse business units and different locations
• Maintain a flexible approach to work schedule with the occasional early starts and late finishes, subject to business requirements
• Adherence to and enforcement of all information security protocols
• Perform preliminary server administration and manage the network connectivity
• Help champion, deploy, and support new technologies to address business needs
• Demonstrate excellent communication skills, integrate well at all levels and be able to work independently
• A strong ability to remain focused with a professional and flexible attitude while multi- tasking
• Always maintain complete confidentiality and discretion
• Participate in moves and changes as they relate to the technology environment
• Occasional travel and occasional on-call escalation support

Skills

Level 1 IT support

End-user support

Microsoft Office Admin

Azure Active Directory

O365 Admin

VPN configuration

Windows

macOS

iOS

Remote support

Job description

On Location is seeking an IT Support Engineer to deliver high-quality technical support across desktop hardware, software and mobile devices. The role emphasizes customer service, responsiveness and the ability to manage multiple requests within a global technology team.

You will support Windows, macOS, and iOS platforms, administer Azure AD and O365 accounts, configure remote access, and help deploy new technologies to address business needs.