Senior IT Support Engineer – Remote End-User

ITCO Solutions, Inc.

Milpitas (CA)

Remote

USD 55,000 - 103,000

Part time

16 hours ago

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Job summary

Senior IT Systems & End-User Support Engineer role focusing on remote and multi-site enterprise IT support across corporate offices and remote teams. The position requires resolving complex hardware, software, and connectivity issues with a customer-first mindset and high-priority request handling.

Responsibilities include Windows/macOS/device enrollment/MDM (Intune, Kandji), basic Linux, video conferencing systems, and lifecycle management.

Qualifications

5+ years of experience in enterprise IT support, desktop engineering, or end-user computing.
Strong Level 2/Level 3 troubleshooting experience in complex corporate IT environments.
Hands-on experience supporting Windows and macOS, with basic familiarity with Linux.
Working knowledge of Microsoft 365 applications and administration, including Outlook and endpoint management.
Experience with mobile device management and endpoint configuration solutions such as Microsoft Intune, Kandji, or comparable platforms.
Strong diagnostic, communication, prioritization, and customer service skills.
Ability to manage competing priorities while maintaining a high standard of technical support.

Responsibilities

Deliver advanced technical support to employees and senior leaders, handling sensitive requests with professionalism and discretion.
Investigate and resolve complex hardware, software, connectivity, and endpoint-related issues.
Administer and maintain Windows and macOS devices, with the ability to troubleshoot basic Linux environments.
Support endpoint configuration, software deployment, device enrollment, and lifecycle management through modern device management platforms.
Assist with workstation deployments, hardware installations, and technical equipment maintenance in specialized environments.
Maintain meeting room technology, including video conferencing systems, displays, and audio/video equipment.
Provide technical support for company meetings, presentations, and other business-critical events.
Coordinate new employee technology setup, ensuring equipment and access are ready for their first day.
Maintain accurate hardware inventory, asset records, and equipment lifecycle documentation.
Provide occasional in-person technical support at additional office locations as business needs require.