IT Support Engineer

Franklin Fitch; Boston (MA); Hybrid; USD 60,000 - 80,000; Full time

Job summary

A global technology organization is seeking an IT support professional to provide 1st and 2nd line support across various platforms. This hands-on role involves managing both onsite and remote users, supporting modern technologies, and contributing to process improvements. Candidates should have experience in troubleshooting hardware and software issues and a proactive approach to improving IT systems. This position offers the chance to work in a dynamic environment with diverse challenges.

Qualifications

• Proven experience in IT support roles.
• Comfortable working with modern Windows and cloud-based systems.
• Ability to troubleshoot hardware, software, and networking issues.

Responsibilities

• Provide technical support for hardware and software issues.
• Deploy and maintain desktops, laptops, and printers.
• Assist users with Microsoft 365 and endpoint management.

Skills

1st/2nd line IT support

Good troubleshooting skills

Modern Windows environments

Cloud-based environments

Endpoint management

Mobile device management

Tools

Microsoft 365

Intune

Job description

Opportunity to join a global organization where technology drives every operation. In this hands‑on role, you’ll support both onsite and remote users across multiple regions, combining day‑to‑day IT support with infrastructure management and small project delivery.

What you’ll do:

• Provide 1st and 2nd line support for hardware, software, and network issues across Windows, Mac, and mobile devices
• Support LAN, WAN, Wi‑Fi, and cloud‑connected devices in a hybrid environment
• Deploy, configure, and maintain desktops, laptops, printers, and other endpoints
• Assist with Microsoft 365, Intune, and modern endpoint management tools
• Deliver guidance and training to users on IT systems, processes, and best practices
• Help implement new systems, upgrades, and technology rollouts
• Contribute to process improvements and take ownership of small to mid‑scale IT projects

What we’re looking for:

• Proven experience in 1st/2nd line IT support
• Comfortable with modern Windows and cloud‑based environments
• Familiarity with endpoint management, mobile device management, and hybrid systems
• Good troubleshooting skills across hardware, software, and networking
• Ability to work independently while collaborating with a global team
• A proactive mindset with a willingness to suggest and implement improvements

This is a great opportunity for an IT professional who enjoys variety, values autonomy, and wants to work with modern technology in a global environment.