End User Support Specialist

Insight Global; Duluth (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading staffing firm is seeking an experienced End User Support Engineer to join the Enterprise Support team. In this role, you will support both corporate and retail end users, resolving hardware and software issues across Windows, Mac, and Linux environments. Ideal candidates have 2-4 years of IT experience, strong troubleshooting skills, and a solid understanding of end-user hardware. This position plays a crucial role in maintaining seamless systems performance across the organization.

Qualifications

• 2–4 years of IT industry experience in Tier 2 or advanced support.
• Hands-on support experience with Windows and Mac.
• Strong knowledge of end-user hardware.

Responsibilities

• Support corporate and retail end users with hardware/software issues.
• Install, configure, and maintain desktop/laptop systems.
• Respond to and resolve Tier 2 trouble tickets.

Skills

Troubleshooting hardware/software

Communication skills

Windows support

Mac support

Linux experience

Performance tuning

Tools

Druva systems

PCs

Laptops

Printers

Scanners

Job description

Overview

Insight Global is seeking an experienced End User Support Engineer to join our clients Enterprise Support Tier 2 team. This position plays a key role in supporting both corporate and retail end users, including executive-level leaders. You’ll troubleshoot hardware and software, deploy equipment, perform advanced diagnostics, and ensure seamless device and systems performance across the organization.

This role requires a strong technical mindset, excellent communication, and the ability to resolve unique, non-recurring issues across Windows, Mac, and Linux environments.

Day-to-Day Responsibilities

• Support corporate and retail end users with hardware/software issues
• Install, configure, and maintain desktop/laptop systems and peripherals
• Respond to and resolve Tier 2 trouble tickets
• Set up and maintain demo equipment
• Configure mobile devices and mobile email
• Research and test new equipment
• Manage equipment inventory & procurement
• Generate and track asset tags and warranty tickets
• Support shipping equipment in the distribution center
• Deploy and report on Druva systems
• Coordinate accurate hardware builds with vendors
• Reimage and replace store workstations
• Train users on hardware/software best practices

MUST-HAVE Qualifications

• 2–4 years of IT industry experience in Tier 2 or advanced support
• Hands-on support experience with Windows + Mac
• Experience with Linux, Windows XP–10, Apple OS
• Strong knowledge of end user hardware (PCs, laptops, printers, scanners)
• Strong troubleshooting & performance tuning with a security-first mindset
• Hardware/software installation, configuration, and issue resolution