Desktop Support Specialist

ITCO Solutions, Inc.; Milpitas (CA); Remote; USD 55.000 - 103.000; Teilzeit

Zusammenfassung

Senior IT Systems & End-User Support Engineer role focusing on remote and multi-site enterprise IT support across corporate offices and remote teams. The position requires resolving complex hardware, software, and connectivity issues with a customer-first mindset and high-priority request handling.

Responsibilities include Windows/macOS/device enrollment/MDM (Intune, Kandji), basic Linux, video conferencing systems, and lifecycle management.

Qualifikationen

• 5+ years of experience in enterprise IT support, desktop engineering, or end-user computing.
• Strong Level 2/Level 3 troubleshooting experience in complex corporate IT environments.
• Hands-on experience supporting Windows and macOS, with basic familiarity with Linux.
• Working knowledge of Microsoft 365 applications and administration, including Outlook and endpoint management.
• Experience with mobile device management and endpoint configuration solutions such as Microsoft Intune, Kandji, or comparable platforms.
• Strong diagnostic, communication, prioritization, and customer service skills.
• Ability to manage competing priorities while maintaining a high standard of technical support.

Aufgaben

• Deliver advanced technical support to employees and senior leaders, handling sensitive requests with professionalism and discretion.
• Investigate and resolve complex hardware, software, connectivity, and endpoint-related issues.
• Administer and maintain Windows and macOS devices, with the ability to troubleshoot basic Linux environments.
• Support endpoint configuration, software deployment, device enrollment, and lifecycle management through modern device management platforms.
• Assist with workstation deployments, hardware installations, and technical equipment maintenance in specialized environments.
• Maintain meeting room technology, including video conferencing systems, displays, and audio/video equipment.
• Provide technical support for company meetings, presentations, and other business-critical events.
• Coordinate new employee technology setup, ensuring equipment and access are ready for their first day.
• Maintain accurate hardware inventory, asset records, and equipment lifecycle documentation.
• Provide occasional in-person technical support at additional office locations as business needs require.

Kenntnisse

Troubleshooting

Communication

Prioritization

Customer service

Tools

Microsoft Intune

Kandji

Microsoft 365

Outlook

Jira

Jobbeschreibung

Senior IT Systems & End-User Support Engineer

Location:

Remote / Multi-Site Support

Employment Type:

Contract

We are looking for an experienced IT professional to support enterprise technology operations across corporate offices, specialized technical environments, and remote teams. This individual will be responsible for resolving complex technical issues, maintaining endpoint performance, and ensuring a seamless technology experience for employees and senior leadership.

The ideal candidate combines strong technical troubleshooting skills with a customer-first mindset and the ability to manage high-priority requests in a fast-paced environment.

Key Responsibilities

• Deliver advanced technical support to employees and senior leaders, handling sensitive requests with professionalism and discretion.
• Investigate and resolve complex hardware, software, connectivity, and endpoint-related issues.
• Administer and maintain Windows and macOS devices, with the ability to troubleshoot basic Linux environments.
• Support endpoint configuration, software deployment, device enrollment, and lifecycle management through modern device management platforms.
• Assist with workstation deployments, hardware installations, and technical equipment maintenance in specialized environments.
• Maintain meeting room technology, including video conferencing systems, displays, and audio/video equipment.
• Provide technical support for company meetings, presentations, and other business-critical events.
• Coordinate new employee technology setup, ensuring equipment and access are ready for their first day.
• Maintain accurate hardware inventory, asset records, and equipment lifecycle documentation.
• Provide occasional in-person technical support at additional office locations as business needs require.

Required Qualifications

• 5+ years of experience in enterprise IT support, desktop engineering, or end-user computing.
• Strong Level 2/Level 3 troubleshooting experience in complex corporate IT environments.
• Hands-on experience supporting Windows and macOS, with basic familiarity with Linux.
• Working knowledge of Microsoft 365 applications and administration, including Outlook and endpoint management.
• Experience with mobile device management and endpoint configuration solutions such as Microsoft Intune, Kandji, or comparable platforms.
• Strong diagnostic, communication, prioritization, and customer service skills.
• Ability to manage competing priorities while maintaining a high standard of technical support.

Preferred Qualifications

• Experience with IT service management or ticketing platforms such as Jira.
• Knowledge of conference room technology and video collaboration systems.
• Experience supporting technical labs, hardware-intensive environments, or specialized production operations.
• Background in executive IT support or high-touch end-user services.