Global IT Help Desk Associate II

Amazon; Indiana (PA); On-site; USD 55,000 - 70,000; Full time

Job summary

A major technology company in Indiana is seeking an ITS Support Associate II to provide technical support for corporate employees worldwide. The role involves troubleshooting various computer systems, managing multiple support requests simultaneously, and delivering exceptional customer service. Applicants should have a degree or equivalent experience, and ideally hold certifications like CompTIA A+ or Cisco/CCNA. This is a full-time position requiring flexibility for shifts, including weekends and holidays.

Qualifications

• 1+ years of corporate setting Windows, Mac, or Linux operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience with network troubleshooting and support.

Responsibilities

• Provide comprehensive technical support to Amazon Corporate employees worldwide.
• Diagnose and troubleshoot end user computing problems.
• Manage a case count between 15-25 phone/chat/tickets.

Skills

Windows support

Mac support

Linux support

Network troubleshooting

Customer service

Education

Bachelor’s degree or equivalent

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

AWS

Job description

A major technology company in Indiana is seeking an ITS Support Associate II to provide technical support for corporate employees worldwide. The role involves troubleshooting various computer systems, managing multiple support requests simultaneously, and delivering exceptional customer service. Applicants should have a degree or equivalent experience, and ideally hold certifications like CompTIA A+ or Cisco/CCNA. This is a full-time position requiring flexibility for shifts, including weekends and holidays.