24/7 Global IT Service Desk Associate

Amazon; Indiana (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading technology organization is seeking an ITS Support Associate to provide comprehensive technical support for their global corporate employees. The ideal candidate will have over a year of experience in IT support across Windows, Mac, or Linux environments, along with strong customer service skills. You will troubleshoot various issues, engage with users through multiple channels, and ensure a consistent support experience. This full-time position demands flexibility for shifts and a commitment to high productivity and quality support.

Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience with network troubleshooting and support.

Responsibilities

• Provides comprehensive technical support to Amazon Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via various channels.
• Diagnose and troubleshoots end user computing problems.

Skills

Technical support

Customer service

Network troubleshooting

Windows OS support

Mac OS support

Linux OS support

Education

Bachelor's degree or equivalent

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware installation

Job description

A leading technology organization is seeking an ITS Support Associate to provide comprehensive technical support for their global corporate employees. The ideal candidate will have over a year of experience in IT support across Windows, Mac, or Linux environments, along with strong customer service skills. You will troubleshoot various issues, engage with users through multiple channels, and ensure a consistent support experience. This full-time position demands flexibility for shifts and a commitment to high productivity and quality support.