IT Support Analyst II - 24/7 On-Call & Client-Facing

HCTec; Scottsdale (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider is seeking an IT Support Analyst to provide technical support for systems and software to employees and clients. The role requires strong technical skills, problem-solving abilities, and excellent communication skills. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and participating in IT policy development. The ideal candidate should have a background in IT support, relevant certifications, and a degree in Computer Science or Information Technology.

Qualifications

• 2+ years of experience in IT support or related role.
• Strong technical skills with Windows and/or Mac operating systems.
• Experience with server administration and virtualization technologies.

Responsibilities

• Provide remote and on-site technical support to end-users.
• Answer help desk requests and resolve them in a timely manner.
• Analyze and troubleshoot complex technical problems.

Skills

Technical support

Problem-solving

Communication

Windows operating system

Mac operating system

Microsoft Office

Active Directory

Network technologies

Education

Bachelor's degree in Computer Science

Associate degree in Information Technology

Tools

A+

Network+

ITIL

MCSA

CCNA

Job description

A technology solutions provider is seeking an IT Support Analyst to provide technical support for systems and software to employees and clients. The role requires strong technical skills, problem-solving abilities, and excellent communication skills. Responsibilities include troubleshooting hardware and software issues, managing user accounts, and participating in IT policy development. The ideal candidate should have a background in IT support, relevant certifications, and a degree in Computer Science or Information Technology.