On-Site IT Support Associate - Training & Certifications

Expedient; Indianapolis (IN); On-site; USD 32,000 - 37,440; Full time

Benefits offered by this job

Paid training for certifications

Bonus for completion of certifications

Paid lunch breaks during shifts

Job summary

A leading cloud services provider is seeking an Entry-Level IT Support Associate in Indianapolis. This on-site role offers fully paid training and a fast track to promotion within the company. Responsibilities include handling client queries and following security protocols. Ideal candidates should possess or be working towards industry certifications like CompTIA A+ or Network+. The role offers a pay range from $32,000 to $37,440 per year.

Qualifications

• Must have excellent written and verbal communication skills.
• Ability to prioritize and multitask in a fast-paced environment.
• Must pass pre-employment screens.

Responsibilities

• Handle client tickets and questions, and escalated complex tickets as needed.
• Follow strict security protocols for client access requests.
• Use the ticketing system to log all requests and activities.

Skills

Communication skills

Analytical skills

Problem-solving skills

Multitasking

Education

Industry certifications (CompTIA A+, Network+)

Relevant academic experience

Job description

A leading cloud services provider is seeking an Entry-Level IT Support Associate in Indianapolis. This on-site role offers fully paid training and a fast track to promotion within the company. Responsibilities include handling client queries and following security protocols. Ideal candidates should possess or be working towards industry certifications like CompTIA A+ or Network+. The role offers a pay range from $32,000 to $37,440 per year.