Global IP NOC Engineer — 24x7 Network Support

Transaction Network Services (TNS); New Hampshire; On-site; USD 85,000 - 120,000; Full time

Job summary

Transaction Network Services (TNS) is seeking a Field Support Engineer to join the Financial Markets Global IP Desk in New Hampshire. You will handle on-site technical support, incident management, and escalation for IP routing, hardware, and protocol issues across the TNS global core and Financial Markets network.

The role requires strong networking knowledge, experience with Cisco/Arista/Juniper devices, and a customer-facing approach.

Qualifications

• Solid TCP/IP, VPN, MPLS routing knowledge.
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper devices.
• Experience with vendor escalation and TAC interactions.
• Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS.
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches.
• Vendor management with Cisco and Juniper TAC.
• Second-level network and protocol troubleshooting and debugging.
• Coordinate network maintenance and Change Management activities.
• Provide on-call escalation support on a rotating schedule.
• Incident management to restore services with minimal impact.

Skills

TCP/IP

VPN

MPLS

OSPF

BGP

Cisco

Arista

Juniper

NOC

ITIL

Education

Bachelor's degree in CS or related field

ITIL Certification

Tools

Cisco IOS

Arista switches

Juniper routers

Job description

Transaction Network Services (TNS) is seeking a Field Support Engineer to join the Financial Markets Global IP Desk in New Hampshire. You will handle on-site technical support, incident management, and escalation for IP routing, hardware, and protocol issues across the TNS global core and Financial Markets network.

The role requires strong networking knowledge, experience with Cisco/Arista/Juniper devices, and a customer-facing approach.