Global NOC Engineer – IP Network Support (24/7)

Transaction Network Services (TNS); Sheffield (TX); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Paid holidays and vacations

401K plan with company match

Job summary

Transaction Network Services (TNS) is seeking a skilled Network Support Engineer to join the Financial Markets Global IP Desk. You will handle incident tickets, perform second-level troubleshooting for IP networks, and coordinate with Cisco, Juniper TAC, and internal NOC teams to restore services quickly.

This customer-facing role requires strong IP routing knowledge (OSPF/BGP), experience with Cisco/Arista/Juniper gear, and a solid understanding of financial markets data and order routing

Qualifications

• TCP/IP, VPN,MPLS and routing knowledge (OSPF, BGP, EIGRP, RIP, IS-IS).
• Hands-on experience with the configuration of Cisco, Arista and Juniper routers and switches.
• ITIL Certification
• Experience with Microsoft Office software, communications software, and Visio.
• Hardworking, focused, thorough, and punctual.
• Proficient at multitasking.
• Experience working with external customers.
• Experience providing support for NOC environments.
• Computer Science / applicable degree, or equivalent work experience is preferred.
• Experience in a financial industry support role, preferably with a Financial Markets managed service provider or independent software vendor
• Understanding of Financial Markets (Equity, Futures, Options)
• Advanced knowledge of exchange market data and order routing protocols
• Experience supporting and troubleshooting multicast market data streams
• Experience with Change Management Processes
• 3-5 years’ experience with troubleshooting circuits
• 3-5 years’ experience with Network Operations and Troubleshooting
• Excellent communication, customer, and time management skills
• Self-starter with a drive to develop own skills and knowledge
• Team player with good attention to detail
• Direct trading experience advantageous
• Strong written and verbal communications skills required.

Responsibilities

• Monitor TNS’s various event management systems.
• Monitor and manage inbound customer email.
• Respond to inbound telephone calls to TNS Network Operations.
• Raise incident tickets on the TNS Incident Management ticketing system
• Provide triage for incidents following defined runbooks.
• Engage NOC engineers on incidents to see the incident through to successful resolution.
• Work as part of a global team that provides 24x7 IP Desk coverage on a rotation basis.

Skills

TCP/IP knowledge

VPN

MPLS and routing

Excellent communication

Time management

Self-starter

Team player

Strong written and verbal

Education

Computer Science / applicable degree or equivalent experience

ITIL Certification

Tools

Cisco devices

Arista devices

Juniper devices

NOC environments

Job description

Transaction Network Services (TNS) is seeking a skilled Network Support Engineer to join the Financial Markets Global IP Desk. You will handle incident tickets, perform second-level troubleshooting for IP networks, and coordinate with Cisco, Juniper TAC, and internal NOC teams to restore services quickly.

This customer-facing role requires strong IP routing knowledge (OSPF/BGP), experience with Cisco/Arista/Juniper gear, and a solid understanding of financial markets data and order routing