Global IP Desk NOC Engineer

Transaction Network Services; California; On-site; USD 110,000 - 150,000; Full time

Job summary

Transaction Network Services in California seeks a Field Support Engineer to provide on-site technical and non-technical product support to customers in the Financial Markets sector.

You will work with the Global IP Desk, resolving complex IP routing, VPN/MPLS issues, and coordinating with vendors; after-hours on-call rotation is required. A CS degree and ITIL certification are preferred, with 3–5 years in network operations.

Qualifications

• 3–5 years of experience in network operations and troubleshooting.
• Experience supporting financial markets or IP/finance environments is preferred.
• Excellent communication and time-management skills.
• Strong written and verbal communication.

Responsibilities

• Provide support of global large scale TCP/IP, VPN and MPLS networks to include OSPF, BGP, EIGRP, RIP, IS-IS protocols
• Hands-on configuration and troubleshooting of Cisco, Arista and Juniper routers and switches
• Vendor management, to include extensive interface with Cisco and Juniper TAC
• Second-level network and protocol troubleshooting and debugging
• Coordination, scheduling and support of network maintenance and change management activities . Any change in network is scheduled as per the Change Management Policy, including second sighted to avoid any errors for that change during its implementation.
• Provide on-call escalation support which includes after hours availability on a rotating schedule
• Operation Readiness, final checks for project acceptance into the NOC for handover support.
• Incident management, ensure all clients and network incidents are restored with minimal service impact.

Skills

TCP/IP networking

VPN

MPLS

OSPF

BGP

EIGRP

IS-IS

Cisco routing & switching

Arista devices

Juniper devices

Incident management

Customer service

Education

Bachelor's degree in Computer Science or related field

ITIL Certification

Tools

Cisco IOS

Arista EOS

Juniper Junos

NOC tooling

Incident management system

Job description

Transaction Network Services in California seeks a Field Support Engineer to provide on-site technical and non-technical product support to customers in the Financial Markets sector.

You will work with the Global IP Desk, resolving complex IP routing, VPN/MPLS issues, and coordinating with vendors; after-hours on-call rotation is required. A CS degree and ITIL certification are preferred, with 3–5 years in network operations.