Regional Implementation Manager

Flexport; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Flexport is hiring an Implementation Manager to own and evolve our Implementation Methodology as ICP products expand. You will drive end-to-end implementation, partnering with Sales, Operations, and cross-functional teams to deliver on commitments for new accounts and existing clients.

You will build playbooks where none exist, manage timelines, and ensure readiness to support the contracted scope with a focus on continuous improvement and strong client relationships.

Qualifications

• BA/BS in logistics, supply chain management, or related field.
• Self-starter who identifies gaps and builds solutions.
• Track record of scoping, planning, and closing client-facing, cross-functional projects.
• Strong collaboration and communication skills; comfortable owning the room with clients.
• Sharp attention to detail with bias for delivering ahead of schedule.

Responsibilities

• Build and evolve the Implementation Methodology: definitions, personas, ownership, timing, dependencies, templates.
• Own gaps: create playbooks for new products or services.
• Partner with Sales and Operations as the client's primary contact through implementation.
• Lead implementation for new accounts and existing clients from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation plan with Sales, Account, Planning, Ops, and technical teams.
• Own the critical path and readiness to support; deliver as sold on time.
• Adapt the plan in real time as conditions change to improve service levels.
• Report status to leadership; flag barriers and propose mitigation plans.
• Close out implementations with lessons learned to improve methodology.

Skills

Self-starter

Project management

Cross-functional collaboration

Strong communication

Attention to detail

Education

BA/BS in logistics, supply chain, or related field

Job description

New

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes - from emerging brands to Fortune 500s- use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The opportunity:

We're hiring an Implementation Manager to own and evolve Flexport's Implementation Methodology as our product suite expands. This is a self-starter role: you build the playbook for how we implement Flexport's ICP products today, then adapt it as new products and services come online. You'll drive implementation workflow independently, manage cross-functional projects end-to-end, and partner with Sales and Operations to get new business live and delivered as sold.

What you'll do:

• Build and evolve the Implementation Methodology: task definitions, personas, ownership, timing, dependencies, templates. Standardize them so the outputs can span across customers, services, and new ICP products as our suite grows.
• Take first-mover ownership of implementation gaps: when a new product or service doesn't have a playbook yet, you build one, rather than waiting to be told.
• Partner with Sales and Operations as the client's primary point of contact through implementation, including solutioning support.
• Lead implementation for new accounts and new business with existing clients, from award through ramp to steady-state delivery.
• Scope awarded business and build the implementation project plan, aligning sales, account management, planning & ops, carrier relations, procurement, fulfillment, and technical teams to execute.
• Own the critical path and readiness to support: deliver what was sold, on the timeline it was sold on.
• Adapt the plan in real time as conditions change; turn what you learn into better service level and quality.
• Report implementation status to commercial, business, and operational leadership — flag barriers early and bring a mitigation plan, not just the problem.
• Successfully close out implementations with a project style review capturing lessons learned to drive improvements into the Implementation Methodology.

What you'll need:

• BA/BS with 4+ years in logistics, supply chain management/consulting, or freight forwarding
• A self-starter who spots process gaps and builds the solution before being asked
• A track record of scoping, planning, and closing client-facing, cross-functional projects
• Strong collaboration and communication skills; comfortable owning the room with clients
• Sharp attention to detail and a bias for delivering ahead of schedule