Global Head of Customer Success & Go-to-Market

Cytiva; Boston (MA); On-site; USD 220,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Bonus eligibility

Job summary

Cytiva is seeking a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global, multi-disciplinary team to drive exceptional customer experience across the lifecycle—from engagement and specification through adoption and long-term value realization.

You will collaborate with commercial, product management, strategy, marketing, operations, and R&D to ensure customers receive actionable insights and partnership, while owning the market

Qualifications

• Master’s degree or higher in Life Sciences, Business, Data Science, Marketing, or related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related leadership roles.
• Proven ability to lead multi-disciplinary teams and drive results in a global commercial environment.
• Experience translating complex customer, product, and market data into strategic recommendations.
• Strong stakeholder leadership across product, R&D, commercial, and operational functions.
• Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy.
• Experience in Pharmaceuticals, Life Sciences or Biotechnology industries.
• Fluency in English, written and spoken.

Responsibilities

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio.
• Establish a unified customer engagement model across insights, analytics, adoption, and commercial governance.
• Elevate Voice of Customer capabilities across the organization and integrate insights into strategy discussions.
• Own and lead the Go-to-Market strategy for Resins and Technologies.
• Lead Go-to-Market planning, positioning, segmentation, and customer adoption pathways.
• Ensure enablement of global Sales, Marketing, and R&D through Commercial Playbooks and data-driven targeting.
• Drive portfolio growth through deep analytics, competitive intelligence, and customer-focused differentiation.
• Lead a high-performing Customer Success organization with focus on adoption, insights, and lifecycle excellence.

Skills

Customer Success Leadership

Cross-functional leadership

Data-driven decision making

Strategic thinking

Stakeholder management

English fluency

Education

Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field

Job description

Cytiva is seeking a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global, multi-disciplinary team to drive exceptional customer experience across the lifecycle—from engagement and specification through adoption and long-term value realization.

You will collaborate with commercial, product management, strategy, marketing, operations, and R&D to ensure customers receive actionable insights and partnership, while owning the market