Global Head of Customer Success – Resins & Technologies

Cytiva; Birmingham (AL); Presencial; USD 220.000 - 240.000; Jornada completa

Descripción de la vacante

Cytiva, a Danaher operating company, seeks a Senior Director, Customer Success for the Resins & Technologies unit in the United States to lead a global, multi-disciplinary team delivering exceptional customer experience across the lifecycle—from engagement to adoption and long-term value realization.

You will partner with commercial, product management, strategy, marketing, operations, and R&D to own the Go-to-Market strategy and enable a global Sales/R&D ecosystem.

Formación

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related leadership roles.
• Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment.
• Proven ability to translate complex customer, product, and market data into strategic recommendations.
• Strong stakeholder leadership across product, R&D, commercial, and operations.
• Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy.
• Experience within Pharmaceuticals, Life Sciences or Biotechnology industry.
• Experience of managing high-performance teams.
• Fluency in English, both written and oral.
• undefined

Responsabilidades

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio, aligning with business unit goals and commercial priorities.
• Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance.
• Elevate Voice of Customer capabilities across the organization, ensuring customer insight integrates into product, R&D, and commercial strategy discussions.
• Own and lead the Resins and Technologies Go-to-Market strategy.
• Serve as the senior leader responsible for Go-to-Market planning, positioning, segmentation, and customer adoption pathways.
• Ensure successful enablement of global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting.
• Drive portfolio growth through deep analytics, competitive intelligence, and customer-focused value differentiation.
• Lead and develop a high-performing Customer Success organization.
• Customer Success & Adoption
• Customer Insights & Product Analytics
• Spec-in Governance
• Go-to-Market implementation and deployment
• Coordination of planning and execution of growth initiatives with the global commercial organization
• Coordination of customer programs for Cytiva’s new manufacturing site in Muskegon, MI, USA
• Provide business unit guidance for a contracts & negotiations framework
• Set the vision for customer, product, and market analytics across the business unit.
• Oversee development of segmentation, customer journey mapping, adoption analytics, and whitespace identification.
• Ensure insights translate into actionable requirements for portfolio strategy, commercial execution, and product innovation.
• Integrate predictive analytics and customer health metrics to inform life cycle management activities in the PM teams.
• Govern design and continuous improvement of the end-to-end customer journey.
• Drive initiatives that enhance onboarding, adoption, retention, satisfaction, and long-term partnership.

Conocimientos

Customer Success

Commercial Excellence

Product Management

Leadership

Data-driven decision making

Stakeholder management

Customer insights

Market research

English fluency

Educación

Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field

Descripción del empleo

Cytiva, a Danaher operating company, seeks a Senior Director, Customer Success for the Resins & Technologies unit in the United States to lead a global, multi-disciplinary team delivering exceptional customer experience across the lifecycle—from engagement to adoption and long-term value realization.

You will partner with commercial, product management, strategy, marketing, operations, and R&D to own the Go-to-Market strategy and enable a global Sales/R&D ecosystem.