Global Head, Customer Success – Resins & Technologies

Cytiva; Columbia (SC); On-site; USD 220,000 - 240,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Paid time off

Job summary

Cytiva is seeking a Senior Director, Customer Success for the Resins & Technologies unit, based in the United States. You will lead a global, multi-disciplinary organization delivering exceptional customer experience from engagement to long-term value realization.

You will collaborate with commercial, product, strategy, marketing, operations, and R&D teams to ensure market growth, portfolio leadership, and customer success at scale.

Qualifications

• Master’s degree or higher in Life Sciences, Business, Data Science, Marketing, or related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related customer-facing leadership roles.
• Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment.
• Proven ability to translate complex customer, product, and market data into strategic recommendations.
• Strong stakeholder leadership experience across product, R&D, commercial, and operational functions.
• Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy.
• Experience within the Pharmaceuticals, Life Sciences or Biotechnology industry.

Responsibilities

• Develop and execute the CS multi-year plan for the Resins & Technologies portfolio.
• Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and governance.
• Elevate Voice of Customer (VoC) capabilities across the org and integrate insights into strategy.
• Own and lead the Go-to-Market strategy and plan.
• Coordinate planning and execution of growth initiatives with the global commercial org.
• Drive analytics, segmentation, and customer journey mapping to guide portfolio strategy.
• Oversee customer programs for Cytiva’s manufacturing site in Muskegon, MI, USA.

Skills

Customer Success leadership

Product management

Stakeholder leadership

Data-driven decision making

Go-to-Market strategy

Analytical thinking

Education

Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field

Job description

Cytiva is seeking a Senior Director, Customer Success for the Resins & Technologies unit, based in the United States. You will lead a global, multi-disciplinary organization delivering exceptional customer experience from engagement to long-term value realization.

You will collaborate with commercial, product, strategy, marketing, operations, and R&D teams to ensure market growth, portfolio leadership, and customer success at scale.