Global Senior Director, Customer Success & Growth

Cytiva; South Carolina; On-site; USD 220,000 - 240,000; Full time

Job summary

Cytiva is seeking a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global CS organization, shape the go-to-market strategy, and collaborate with commercial, product, and R&D teams to drive adoption and long-term value realization.

You will own multi-year CS planning, VoC integration, and analytics to inform portfolio strategy, with responsibilities spanning governance, segmentation, and customer lifecycle excellence.

Qualifications

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related leadership roles.
• Proven ability to lead multi-disciplinary teams and drive results in a global commercial environment.
• Strong stakeholder leadership across product, R&D, commercial, and operational functions.
• Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy.
• Fluency in English, both written and oral.

Responsibilities

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio.
• Establish a unified customer engagement model across insights, analytics, adoption, and governance.
• Elevate Voice of Customer capabilities and translate insights into strategy.
• Own and lead the Go‑to‑Market strategy for Resins & Technologies.
• Coordinate global Sales, Marketing, and R&D enablement through playbooks and data-driven targeting.
• Drive portfolio growth via analytics, competitive intelligence, and customer value.
• Lead a high‑performing Customer Success organization.
• Oversee GTM implementation and coordination with a global commercial team.
• Coordinate customer programs for Cytiva’s Muskegon site and contracts framework.
• Set the vision for customer, product, and market analytics across the unit.

Skills

Leadership

Customer success

Strategic thinking

Stakeholder management

Data-driven decision making

English fluency

Education

Master’s degree in Life Sciences / Business / Data Science / Marketing or related field

Job description

Cytiva is seeking a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global CS organization, shape the go-to-market strategy, and collaborate with commercial, product, and R&D teams to drive adoption and long-term value realization.

You will own multi-year CS planning, VoC integration, and analytics to inform portfolio strategy, with responsibilities spanning governance, segmentation, and customer lifecycle excellence.