Global Head of Clinical Call & Operations

Fuze Health Inc.; East Honolulu (HI); Hybride; USD 250 000 - 420 000; Plein temps

Avantages offerts par ce poste

Dental insurance

Vision insurance

Medical plans

401(k) retirement plan

Life insurance

Disability insurance

Paid holidays

Paid parental leave

Lifestyle Spending Account

Incentive bonus

Equity compensation

Travel up to 25%

Résumé du poste

Fuze Health Inc. in Hawaii seeks a VP of Call & Clinical Operations to build and scale a nationwide, 24/7 clinical contact-center network supporting pharmacists, nurses, and social workers.

You will lead a 450+ agent workforce across remote and hybrid sites, drive regulatory compliance, continuous improvement, and cross-functional collaboration with Product, Legal, HR and Finance to accelerate launches while maintaining quality and cost discipline.

Qualifications

• Executive leadership experience in large-scale clinical call centers or pharmacy operations.
• Strong operations management and cost-quality tradeoff skills.
• Experience with staffing and capacity planning for 450+ agents.
• Regulatory compliance knowledge with state boards and DEA.
• Proven change management and transformation experience.

Responsabilités

• Oversee Clinical Call and Clinical Operations vertically across legacy TruePill and Alto, uniting 450+ agents.
• Lead regulatory compliance, safety programs, and adherence to board and DEA standards.
• Direct staffing, capacity management, and 24/7 remote/hybrid operations.
• Collaborate with Product, Compliance, Legal, HR, and Finance to align launches with execution readiness.
• Drive performance, quality, and continuous improvement across global ops.

Connaissances

Executive leadership

Operations management

Staffing & capacity planning

Regulatory compliance

Change management

Cross-functional collaboration

Formation

Advanced degree in Business/Operations/Pharmacy

Description du poste

Fuze Health Inc. in Hawaii seeks a VP of Call & Clinical Operations to build and scale a nationwide, 24/7 clinical contact-center network supporting pharmacists, nurses, and social workers.

You will lead a 450+ agent workforce across remote and hybrid sites, drive regulatory compliance, continuous improvement, and cross-functional collaboration with Product, Legal, HR and Finance to accelerate launches while maintaining quality and cost discipline.