Global GSOC Security Lead - Incident & Crisis

Amazon; Goodyear (AZ); On-site; USD 83,000 - 146,000; Full time

Job summary

Amazon's Global Security Operations Center (GSOC) in Goodyear, AZ is seeking a Security Area Manager to lead a 24/7 operation, ensure SLA performance, and oversee incident response with significant impact on life safety, operations, and brand reputation. You will mentor GSOC Specialists, develop talent, and drive cross-team process improvements.

The role requires autonomous leadership under pressure, working nights and weekends as needed, and applying data-driven decision making to mitigate risk

Qualifications

• Bachelor's degree or equivalent.
• 5+ years of work in relevant industries such as law, customer service, investigations, risk, compliance or project management experience.
• 5+ years of customer service experience.
• Experience with all Microsoft Office applications.

Responsibilities

• Lead and maintain command authority over assigned shift personnel, ensuring uninterrupted 24/7 operational readiness.
• Maintain situational awareness of global events affecting Amazon’s associates, assets, operations, and reputation.
• Demonstrate mastery of GSOC Policies, Standards, Procedures, and Guides; execute established compliance processes in alignment with WWOS requirements.
• Oversee incident lifecycles (Assess/Triage, Notify/Activate, Manage/Respond), ensuring adherence to standardized procedures, proper documentation within technology platforms, and timely incident closure.
• Serve as the Incident Owner (IO) during critical events; conduct Incident Triage Calls, develop Incident Mitigation Plans, make escalation decisions, and direct stakeholder communication.
• Manage process controls to ensure compliance across the assigned shift; identify, assess, and mitigate risks to the operation that are above tolerance levels.
• Lead, develop, and motivate a team of GSOC Specialists to achieve service level agreements (SLAs) and key performance indicators (KPIs).
• Manage, mentor, and coach direct reports; foster individual and team development through performance goals, continuous improvement, and wellness initiatives.
• Optimize cross-team processes to improve team efficacy and delivery; drive process improvements that enhance operational readiness and crisis response capabilities.

Skills

Leadership

Incident management

Team development

Customer service

Policy and procedures

Data analysis

MS Office

Education

Bachelor's degree or equivalent

Job description

Amazon's Global Security Operations Center (GSOC) in Goodyear, AZ is seeking a Security Area Manager to lead a 24/7 operation, ensure SLA performance, and oversee incident response with significant impact on life safety, operations, and brand reputation. You will mentor GSOC Specialists, develop talent, and drive cross-team process improvements.

The role requires autonomous leadership under pressure, working nights and weekends as needed, and applying data-driven decision making to mitigate risk