Global Growth & Outbound Training Leader

American Express Global Business Travel; New York (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

Amex GBT is seeking a Manager, Outbound Development to lead training, onboarding, and coaching across North America, EMEA and APAC. You will own the plan, drive adoption, and partner with leaders to ensure training impact aligns with business goals.

The role focuses on building scalable onboarding, certification criteria, and consistent coaching practices while managing budgets and external partners to maximize ROI.

Qualifications

• Experience leading enterprise training programs and coaching teams.
• Ability to design scalable onboarding and certification programs.
• Strong data-driven approach with ability to work with cross-region teams.

Responsibilities

• Design and run the new hire boot camp to accelerate productivity.
• Define readiness criteria and measurement for certification.
• Coordinate external training partners and manage training budgets.
• Lead culture initiatives and career development paths for reps.

Job description

Amex GBT is seeking a Manager, Outbound Development to lead training, onboarding, and coaching across North America, EMEA and APAC. You will own the plan, drive adoption, and partner with leaders to ensure training impact aligns with business goals.

The role focuses on building scalable onboarding, certification criteria, and consistent coaching practices while managing budgets and external partners to maximize ROI.