Global Growth Performance & Training Manager

American Express Global Business Travel; Topeka (KS); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Develop the skills you want

We champion Inclusion

Job summary

Amex GBT is hiring in the United States for a training-focused role shaping onboarding and ongoing development for outbound teams across North America. You will design the boot camp, define certification standards, and tailor programs by segment and region while coordinating external trainers and internal coaching priorities.

The role emphasizes scalable programs, data-driven coaching, and a path for growth from SDR to senior roles, with added focus on culture initiatives and event logistics.

Responsibilities

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Define what it means to be ready and certified and how it is measured
• Adapt the program for different segments and regions without building separate programs for each
• Review scorecards and call insights to see where the team is using outbound methods and where more training would help
• Turn those findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager who provides the data
• Help leaders use the scorecards and coach consistently without being chased
• Coordinate our external trainers and decide using data where they spend their time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget
• Build and run the SDR to AE boot camp the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow both within the SDR role and into other roles
• Own coordination for all trainings and events including venues travel and meals and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate

Job description

Amex GBT is hiring in the United States for a training-focused role shaping onboarding and ongoing development for outbound teams across North America. You will design the boot camp, define certification standards, and tailor programs by segment and region while coordinating external trainers and internal coaching priorities.

The role emphasizes scalable programs, data-driven coaching, and a path for growth from SDR to senior roles, with added focus on culture initiatives and event logistics.