Global Growth Performance & Training Lead

American Express Global Business Travel; Denver (CO); Vor Ort; USD 88.000 - 164.000; Vollzeit

Benefits dieser Stelle

Flexible benefits

Travel perks

Learning platform access

Inclusion groups

Zusammenfassung

Amex GBT is seeking an experienced training and onboarding professional for our US team. You will design and run boot camps, certify readiness, and adapt programs for segments and regions. You will review call insights, set coaching priorities, and evolve rep scorecards with data support from the Outbound Performance manager.

You will coordinate external trainers, manage training investments, and budget. You will lead SDR/AE boot camps and future leaders programs, while driving culture

Aufgaben

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Adapt the program for different segments and regions without building separate programs for each
• Review scorecards and call insights to see where the team is using outbound methods and where more training would help
• Turn findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager who provides the data
• Help leaders use the scorecards and coach consistently without being chased
• Coordinate external trainers and decide where they spend time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget
• Build and run the SDR to AE boot camp the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow both within the SDR role and into other roles
• Own coordination for all trainings and events including venues travel and meals and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate
• Location: United States

Jobbeschreibung

Amex GBT is seeking an experienced training and onboarding professional for our US team. You will design and run boot camps, certify readiness, and adapt programs for segments and regions. You will review call insights, set coaching priorities, and evolve rep scorecards with data support from the Outbound Performance manager.

You will coordinate external trainers, manage training investments, and budget. You will lead SDR/AE boot camps and future leaders programs, while driving culture