Global Growth Enablement Lead

American Express Global Business Travel; Trenton (NJ); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Learning platform access

Inclusion Groups

Job summary

American Express Global Business Travel is seeking a Training and Onboarding lead to design and run the outbound boot camps, define readiness criteria, and adapt programs across regions. You will review scorecards, coach leaders, and coordinate with external trainers to invest in impactful training while managing the budget.

You will also shape SDR development paths and logistics for multi-regional teams. The role emphasizes collaboration across North America and other regions, with focus on

Qualifications

• Design and run new hire onboarding boot camp and certifications.
• Adapt programs across segments and regions.
• Analyze scorecards and call insights to identify training needs.
• Coordinate with external trainers and manage budget.
• Lead culture initiatives and career progression programs.

Responsibilities

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster.
• Define readiness and certification criteria and how to measure it.
• Adapt the program for different segments and regions without building separate programs.
• Review scorecards and call insights to identify training needs and coaching priorities.
• Build and evolve rep scorecards with the Outbound Performance manager.
• Coordinate external trainers and manage the training budget.
• Lead culture initiatives and the SDR career boot camp and future leaders boot camp.
• Own logistics for trainings and events including venues, travel, and meals.
• Collaborate with regional leaders to ensure programs fit their teams.

Job description

American Express Global Business Travel is seeking a Training and Onboarding lead to design and run the outbound boot camps, define readiness criteria, and adapt programs across regions. You will review scorecards, coach leaders, and coordinate with external trainers to invest in impactful training while managing the budget.

You will also shape SDR development paths and logistics for multi-regional teams. The role emphasizes collaboration across North America and other regions, with focus on