Global Outbound Enablement Manager

CW Government Travel; United States; On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Sales incentive plan

Job summary

Amex GBT is seeking a Manager, Outbound Development to own the training programs that accelerate new-hire productivity across North America, EMEA and APAC. You will coordinate onboarding, certification standards, and coaching across segments.

You will work with Outbound Strategy and Performance teams, manage budgets, liaise with external trainers, and drive a culture of continuous development and measurable results.

Responsibilities

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Define what it means to be ready and certified, and how it is measured
• Adapt the program for different segments and regions without building separate programs for each
• Review scorecards and call insights to see where the team is using our outbound methods and where more training would help
• Turn those findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager, who provides the data
• Help leaders use the scorecards and coach consistently, without being chased
• Coordinate our external trainers and decide, using data, where they spend their time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget
• Build and run the SDR to AE boot camp, the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives, recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow, both within the SDR role and into other roles
• Own coordination for all trainings and events, including venues, travel and meals, and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate

Job description

Amex GBT is seeking a Manager, Outbound Development to own the training programs that accelerate new-hire productivity across North America, EMEA and APAC. You will coordinate onboarding, certification standards, and coaching across segments.

You will work with Outbound Strategy and Performance teams, manage budgets, liaise with external trainers, and drive a culture of continuous development and measurable results.