Global Growth Performance Lead

American Express Global Business Travel; City of Albany (NY); On-site; USD 88,000 - 164,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Skills development

Inclusion programs

Job summary

American Express Global Business Travel is seeking a Training Lead to design and run outbound boot camps, define readiness metrics, and tailor programs for regional needs. You will oversee scorecards, coaching priorities, and budget for external trainers to ensure rapid ramp and consistent performance.

You will partner with regional leaders to align programs, manage logistics from venues to meals, and help develop SDRs into future leaders across North America.

Responsibilities

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster
• Define what it means to be ready and certified and how it is measured
• Adapt the program for different segments and regions without building separate programs for each
• Review scorecards and call insights to see where the team is using our outbound methods and where more training would help
• Turn those findings into training and clear coaching priorities for leaders
• Build and evolve rep scorecards with the Outbound Performance manager who provides the data
• Help leaders use the scorecards and coach consistently without being chased
• Coordinate our external trainers and decide using data where they spend their time in refresh and advisory sessions
• Identify where more training investment would pay off and make the case for it
• Manage the training budget
• Build and run the SDR to AE boot camp the SDR career boot camp and the future leaders boot camp
• Lead culture initiatives recognition and spiffs that reinforce the behaviors we want
• Help build a clear path for people to grow both within the SDR role and into other roles
• Own coordination for all trainings and events including venues travel and meals and delegate to support where appropriate
• Work with leaders in every region so programs fit how their teams operate

Job description

American Express Global Business Travel is seeking a Training Lead to design and run outbound boot camps, define readiness metrics, and tailor programs for regional needs. You will oversee scorecards, coaching priorities, and budget for external trainers to ensure rapid ramp and consistent performance.

You will partner with regional leaders to align programs, manage logistics from venues to meals, and help develop SDRs into future leaders across North America.