Global Growth & Outbound Enablement Manager

American Express Global Business Travel; Salt Lake City (UT); Presencial; USD 88.000 - 164.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible benefits

Travel perks

Skills development opportunities

Resumo da vaga

American Express Global Business Travel is seeking a Manager, Outbound Development to lead training programs for global outbound teams across North America, EMEA and APAC. You’ll drive onboarding, certification, and coaching programs, partner with Outbound Strategy and Performance teams, and own program results.

You’ll coordinate internal and external trainers, design boot camps, build scorecards with data, and guide leaders to lift training impact while managing the training budget.

Responsabilidades

• Design and run the new hire boot camp so reps start live calls sooner and reach full productivity faster.
• Define what it means to be ready and certified, and how it is measured.
• Adapt the program for different segments and regions without building separate programs for each.
• Review scorecards and call insights to see where the team is using our outbound methods and where more training would help.
• Turn those findings into training and clear coaching priorities for leaders.
• Build and evolve rep scorecards with the Outbound Performance manager, who provides the data.
• Help leaders use the scorecards and coach consistently, without being chased.
• Coordinate our external trainers and decide, using data, where they spend their time in refresh and advisory sessions.
• Identify where more training investment would pay off and make the case for it.
• Manage the training budget.
• Build and run the SDR to AE boot camp, the SDR career boot camp and the future leaders boot camp.
• Lead culture initiatives, recognition and spiffs that reinforce the behaviors we want.
• Help build a clear path for people to grow, both within the SDR role and into other roles.
• Own coordination for all trainings and events, including venues, travel and meals, and delegate to support where appropriate.
• Work with leaders in every region so programs fit how their teams operate.

Descrição da vaga

American Express Global Business Travel is seeking a Manager, Outbound Development to lead training programs for global outbound teams across North America, EMEA and APAC. You’ll drive onboarding, certification, and coaching programs, partner with Outbound Strategy and Performance teams, and own program results.

You’ll coordinate internal and external trainers, design boot camps, build scorecards with data, and guide leaders to lift training impact while managing the training budget.