Global Freight Operations Specialist

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library & regular培训

Employee support programs

Five volunteer hours per year

Deel employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent High-Tech in Chicago. You will handle quoting, tracking, and high-level customer service for international shipments, with emphasis on air operations and compliance.

You’ll coordinate with internal teams, vendors, and customers to ensure timely, accurate information and resolution of issues. Responsibilities include daily tracking, KPI adherence, and handling multiple transportation modes.

Qualifications

• Fluent oral and written English required.
• Customer service focus across diverse customers.
• Ability to work collaboratively or autonomously.

Responsibilities

• Act as primary contact for designated customers and manage project outcomes including quoting, service, tracking, and vendor compliance.
• Track shipments daily and ensure accurate status updates.

Skills

English fluency

Customer service

Team player

Problem solving

Education

High School Degree or equivalent

Tools

CargoWise Software

Job description

AIT Worldwide Logistics, Inc. is seeking an Operations Agent High-Tech in Chicago. You will handle quoting, tracking, and high-level customer service for international shipments, with emphasis on air operations and compliance.

You’ll coordinate with internal teams, vendors, and customers to ensure timely, accurate information and resolution of issues. Responsibilities include daily tracking, KPI adherence, and handling multiple transportation modes.