Air Import Operations Pro - Global Logistics Expert

AIT Worldwide Logistics, Inc.; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

27.5 holiday days per year

Pension plan

Online learning library & training

Employee support programs

Five paid volunteer hours per year

Exclusive employee discounts

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent Air in Chicago to coordinate and execute international air shipments from quotation through billing.

You will ensure customer requirements are met, maintain schedules, and collaborate with customers, partners, and internal teams to uphold KPIs and regulatory standards. Based in a fast-paced environment, you will handle DG/ITAR requirements and use CargoWise and MS Office tools to ensure accurate, on-time shipments while maintaining

Qualifications

• min. 2 years of experience as a Air Freight Forwarder
• Fluent oral and written English and Dutch is a must
• Must be able to perform in a fast pace / high volume work environment
• Strong PC skills (Windows, Microsoft Office applications) preferred
• ITAR, Dangerous Goods or TSA work experience / regulations
• VGB security clearance (or the ability to obtain it) is required for this position

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating to ensure the customer’s request is satisfied
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner
• Coordinate the day-to-day import of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air international operations such as customer service, data entry of shipments, operations and billing
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule
• Coordinate recovery/delivery schedules with various cartage agents and international partners
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines
• Process and comply with all requirements listed by regulatory agencies
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe/ unsecure/ unhealthy conditions and possible improvements

Skills

Fluent English

Dutch

Attention to detail

Problem Solving

Communication

Education

None

Tools

CargoWise

Microsoft Office

Job description

AIT Worldwide Logistics, Inc. is seeking an Operations Agent Air in Chicago to coordinate and execute international air shipments from quotation through billing.

You will ensure customer requirements are met, maintain schedules, and collaborate with customers, partners, and internal teams to uphold KPIs and regulatory standards. Based in a fast-paced environment, you will handle DG/ITAR requirements and use CargoWise and MS Office tools to ensure accurate, on-time shipments while maintaining