Global Air Freight Operations Specialist

AIT Worldwide Logistics, Inc.; Palatine (IL); On-site; USD 39,000 - 54,000; Full time

Benefits offered by this job

Bonus potential

Medical, Prescription & Dental

401(k) and Tuition Reimbursement

Job summary

AIT Worldwide Logistics, Inc. is seeking an Air Operations Agent II in Palatine, IL. This role coordinates daily air import/export activities for international freight, handling data entry, scheduling, AES, airline bookings, routing, and milestone updates.

You will manage shipments end-to-end, monitor delays, and liaise with customers and partners to ensure on-time delivery while maintaining billing accuracy and KPI adherence.

Qualifications

• Experience in international freight forwarding operations preferred.
• Strong customer service and communication skills.
• Ability to prepare accurate quotations and manage shipment processes in CargoWise.
• Knowledge of incoterms, documentation, and regulatory requirements.
• Certified CargoWise Specialist CCO is required or strongly preferred.

Responsibilities

• Coordinate day-to-day air import and export shipments for customers.
• Prepare profitable quotations and ensure accurate data in systems.
• Schedule pickups/deliveries, book flights, and update milestones in the system.
• Track shipments and resolve delays, issues, or problems.
• Communicate with customers and partners to convey status and risks.
• Ensure billing accuracy and adherence to SOPs and KPIs.
• Collaborate with sales and operations teams to meet customer needs.

Skills

Freight forwarding

Customer service

Data entry

Problem solving

Education

High school diploma

Tools

CargoWise

AES

Job description

AIT Worldwide Logistics, Inc. is seeking an Air Operations Agent II in Palatine, IL. This role coordinates daily air import/export activities for international freight, handling data entry, scheduling, AES, airline bookings, routing, and milestone updates.

You will manage shipments end-to-end, monitor delays, and liaise with customers and partners to ensure on-time delivery while maintaining billing accuracy and KPI adherence.