Global Financial Services Tech Delivery Lead

1000 Accenture LLP Company; Texas; On-site; USD 125,000 - 270,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Paid time off

Job summary

Accenture PLC is seeking a Delivery Lead for Financial Services to lead delivery on large, complex accounts across multiple geographies. You will manage a team of product experts, handle escalations with global impact, and drive improvements in processes and customer experience.

The role requires 8+ years in delivery/excellence and 5+ years in FS industry engagement, with a Bachelor's or equivalent. Travel is variable based on client needs and will be significant at times.

Qualifications

• Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• Minimum of 5 years' experience supporting/working with FS Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years) work experience; Associate’s Degree requires minimum 6 years work experience.

Responsibilities

• Lead a team of product experts to solve complex customer technical issues and drive accountability.
• Manage the customer relationship for technical support and act as escalation point for rapid issue resolution.
• Ensure your team has the required technical skills and collaborate with engineering/product teams to fill knowledge gaps.
• Identify opportunities to collaborate across teams to enable a great customer experience.
• Travel may be required 0–100% depending on business needs and client requirements.

Skills

Operational excellence

Delivery management

Account management

Sales experience

Vendor management

Education

Bachelor's degree or equivalent

Job description

Accenture PLC is seeking a Delivery Lead for Financial Services to lead delivery on large, complex accounts across multiple geographies. You will manage a team of product experts, handle escalations with global impact, and drive improvements in processes and customer experience.

The role requires 8+ years in delivery/excellence and 5+ years in FS industry engagement, with a Bachelor's or equivalent. Travel is variable based on client needs and will be significant at times.