Financial Services Delivery Lead — AI Enablement

Accenture PLC; Chicago (IL); On-site; USD 123,000 - 261,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Bonus opportunities

Job summary

Accenture is seeking a Delivery Lead for Financial Services to spearhead delivery on large, multi-geography accounts. You will manage cross-functional teams, oversee customer relationships, and ensure readiness of technical skills while partnering with engineering and product teams to improve services.

You will drive strategic initiatives, coordinate with multiple stakeholders, and influence outcomes across regions to deliver value at scale.

Qualifications

• 8+ years of operational excellence or delivery management experience.
• 5+ years supporting/working with FS Industry and clients.
• Bachelor's degree or equivalent work experience (minimum 12 years)

Responsibilities

• Lead a team of product experts to solve complex customer technical issues and drive accountability.
• Manage the customer relationship for Technical Support and escalation handling.
• Ensure the team has required technical skills and coordinate with engineering/product teams.
• Communicate customer feedback and set standards to drive product and process improvements.
• Identify opportunities to collaborate across teams to enable a great customer experience.

Skills

Delivery leadership

Account management

Vendor management

Team leadership

Customer relationship

Education

Bachelor's degree or equivalent

Job description

Accenture is seeking a Delivery Lead for Financial Services to spearhead delivery on large, multi-geography accounts. You will manage cross-functional teams, oversee customer relationships, and ensure readiness of technical skills while partnering with engineering and product teams to improve services.

You will drive strategic initiatives, coordinate with multiple stakeholders, and influence outcomes across regions to deliver value at scale.