Global Field Service Tech Delivery Lead

Accenture PLC; Arlington (VA); On-site; USD 87,000 - 245,000; Full time

Job summary

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to guide end-to-end delivery of global Field Service programs. You will manage client relationships, budgets, resourcing, and program health, drawing on consulting experience across strategy, service design, and technology delivery.

The role requires managing on-shore and off-shore teams, defining epics and stories, and leading UX-focused design efforts while shaping platform migration and rollout

Qualifications

• Minimum 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Minimum 5+ years of experience delivering projects which have integrated one or more of the functional capabilities listed below.
• Bachelor's degree is preferred or required as noted in the posting.

Responsibilities

• Lead end-to-end delivery lifecycle of complex, global Field Service solutions across channels and backoffice.
• Foster relationships with senior management and identify follow-on project opportunities.
• Plan and estimate delivery work with Agile approach, including milestones, resources, scope, and risk.
• Manage day-to-day onshore and offshore project teams through the lifecycle.
• Translate business requirements into epics and user stories for development teams.
• Guide experience-led teams in strategic vision and UI/UX design.
• Contribute to migration and global rollout strategy and execution.
• Engage client stakeholders on business justification, funding, scope and timeline.

Skills

Field Service Platform

Project Delivery

Client Relations

Agile & Waterfall

Leadership

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

ServiceMax

Job description

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to guide end-to-end delivery of global Field Service programs. You will manage client relationships, budgets, resourcing, and program health, drawing on consulting experience across strategy, service design, and technology delivery.

The role requires managing on-shore and off-shore teams, defining epics and stories, and leading UX-focused design efforts while shaping platform migration and rollout