Global Field Service Tech Delivery Lead

Accenture PLC; Hartford (CT); On-site; USD 94,000 - 230,000; Full time

Job summary

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to oversee end-to-end delivery of complex, global Service solutions. You will manage client relationships, financials, and program health across on-shore and off-shore teams, shaping strategy and delivery.

Ideal candidates will bring a consulting background with experience in strategy, field service experience design, and technology architecture & delivery disciplines, with travel as required.

Qualifications

• 5+ years of experience leading the successful delivery of Field Service platform architecture and delivery projects.
• Experience delivering projects integrating Field Service platform capabilities (e.g., Salesforce, Oracle, Microsoft Dynamics, ServiceMax).
• 2+ years in a consulting environment with multi-country/global scale programs.

Responsibilities

• Lead end-to-end delivery lifecycle of complex, global Service solutions.
• Develop strong relationships with senior management and identify follow-on opportunities.
• Plan and estimate delivery work with Agile approach, including milestones and resourcing.
• Manage day-to-day on-shore and off-shore project teams.
• Capture high-level requirements and translate into epics and stories.
• Lead experience-led teams in vision and UI/UX development.
• Contribute to platform migration and global rollout strategy.
• Interact with client stakeholders for funding, scope, and timeline.
• Contribute to development of methodologies and tools for growth.

Skills

Field service architecture

Delivery leadership

Consulting experience

Agile / Scrum

Stakeholder management

Team leadership

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

ServiceMax

Job description

Accenture Song is seeking a highly effective field service capability technology Delivery Lead to oversee end-to-end delivery of complex, global Service solutions. You will manage client relationships, financials, and program health across on-shore and off-shore teams, shaping strategy and delivery.

Ideal candidates will bring a consulting background with experience in strategy, field service experience design, and technology architecture & delivery disciplines, with travel as required.