Global Field Service Tech Delivery Lead

Accenture PLC

Nashville (TN)

On-site

USD 120,000 - 210,000

Full time

10 days ago

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Job summary

Accenture Song is seeking a Delivery Lead for Field Service capabilities to run global, complex programs. You will manage client relationships, govern budgets and schedules, and guide multi-disciplinary teams across onshore and offshore locations.

Your consulting background will help align strategy, service experience design, and technology delivery. Ideal candidates bring 5+ years in field service delivery, experience with major platforms (Salesforce, Oracle, Microsoft Dynamics, IFS,

Qualifications

5+ years leading the successful delivery of Field Service platform architecture and delivery projects.
5+ years delivering projects with one or more of the following: Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax.
2+ years in a consulting environment with multi-country/global scale programs.

Responsibilities

Lead end-to-end delivery lifecycle of complex, global Field Service solutions.
Develop relationships with senior management and identify follow-on opportunities.
Plan and estimate delivery work using Agile, including milestones, resourcing, scope and risk.
Manage day-to-day on-shore and off-shore project teams.
Capture requirements and translate into epics and user stories.
Guide experience-led teams in vision, design, and UI/UX where applicable.
Contribute to migration and global rollout strategy and execution.
Engage client stakeholders for business justification, funding, scope and timeline.
Contribute to ongoing development of solutions, methodologies, and tools.