Financial Services Tech Delivery Leader

Accenture PLC; Scottsdale (AZ); On-site; USD 120,000 - 240,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is seeking a Delivery Lead – Financial Services to guide project delivery on large, multi-geography accounts. You will lead product experts, manage technical support escalations, and ensure your team has the skills to deliver excellent customer experiences.

The role involves collaborating with engineering and product teams to address gaps and implement improvements, while travel may be required up to 100% depending on client needs.

Qualifications

• Minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience.
• Minimum of 5 years' experience supporting/working with FS Industry and clients.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Responsibilities

• Lead delivery of projects and programs on large, complex FS accounts in a multi-geography model.
• Manage customer relationships for Technical Support and escalate issues for timely resolution.
• Ensure team has required technical skills and collaborate with engineering/product teams for gaps.
• Communicate customer feedback and drive product/process improvements.
• Identify opportunities to collaborate across teams to enable a great customer experience.

Skills

Delivery management

Account management

Sales

Vendor management

Operational excellence

Education

Bachelor's degree or equivalent (minimum 12 years)

Job description

Accenture is seeking a Delivery Lead – Financial Services to guide project delivery on large, multi-geography accounts. You will lead product experts, manage technical support escalations, and ensure your team has the skills to deliver excellent customer experiences.

The role involves collaborating with engineering and product teams to address gaps and implement improvements, while travel may be required up to 100% depending on client needs.