Global Field Service Technology Delivery Lead

Accenture PLC; Chicago (IL); On-site; USD 87,000 - 230,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and long-term disability

401(k) plan

Bonus opportunities

Paid holidays and paid time off

Job summary

Accenture Song seeks a delivery lead to own field service technology programs, guiding strategy, architecture, and enterprise-scale implementation across global teams. You will manage client relationships, budgets, and cross-functional delivery teams to ensure successful outcomes.

The role emphasizes leadership in service experience design, technology architecture, and delivery disciplines, with travel as needed to support client engagements.

Qualifications

• Minimum 5+ years of experience delivering field service platform architecture and delivery projects.
• Experience delivering projects integrating field service platform suites (Salesforce, Oracle, Microsoft Dynamics, IFS, ServiceMax).
• 2+ years in a consulting environment with multi-country/global scale programs.

Responsibilities

• Lead end-to-end delivery lifecycle of complex, global field service solutions across channels and back-office.
• Plan and estimate delivery work with Agile approach, manage onshore and offshore teams, scope, budget, and risk.
• Develop and refine platform migration and global rollout strategies; interact with client stakeholders.

Skills

Field service delivery

Consulting

Agile methodologies

Project management

Education

Bachelor's degree

Tools

Salesforce

Oracle

Microsoft Dynamics

IFS

ServiceMax

Job description

Accenture Song seeks a delivery lead to own field service technology programs, guiding strategy, architecture, and enterprise-scale implementation across global teams. You will manage client relationships, budgets, and cross-functional delivery teams to ensure successful outcomes.

The role emphasizes leadership in service experience design, technology architecture, and delivery disciplines, with travel as needed to support client engagements.