Global Financial Services Cloud Ops Leader

Amazon Web Services (AWS); New York (NY); On-site; USD 221,000 - 299,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Parental leave

Job summary

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers serving Global Financial Services customers in the United States.

You will oversee operational reviews, drive proactive incident response, and partner with sales to ensure successful launches of large cloud workloads. You will translate complex business needs into technical and operational plans, build strong senior-level relationships, and help shape AWS's Unified Operations strategy

Qualifications

• 7+ year experience in leading/managing Technical teams.
• Experience hiring, developing, and managing high-performing technical teams.
• Experience driving projects to improve support-related processes and technical support.
• Experience using generative AI tools in your own workflow and driving their adoption across a team to improve business outcomes and operational effectiveness.

Responsibilities

• Champion and advocate for Global Financial Services customers within Amazon Web Services (be their voice).
• Develop and lead a team of Technical Account Managers responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible.
• Participate in deep architectural discussions to ensure solutions are designed for successful deployment and operational resilience in the cloud.
• Help Global Financial Services customers define IT and business processes that work well with cloud deployments.
• Engage with Director and C-Level executives to translate business needs into technical and operational plans.
• Work with AWS executive leadership to influence the product roadmap.
• Drive proactive operational and security risk mitigation through application-specific reviews, custom runbooks, and rapid critical incident response.
• Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.

Skills

Technical leadership

Stakeholder management

Strategic thinking

Change management

Team building

Generative AI

Job description

Amazon Web Services, Inc. is seeking an Enterprise Support Manager to lead a team of Technical Account Managers serving Global Financial Services customers in the United States.

You will oversee operational reviews, drive proactive incident response, and partner with sales to ensure successful launches of large cloud workloads. You will translate complex business needs into technical and operational plans, build strong senior-level relationships, and help shape AWS's Unified Operations strategy