Enterprise Support Director - Cloud for Global FS

Amazon Inc.; New York (NY); On-site; USD 221,000 - 299,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Senior Manager to lead Enterprise Support for Global Financial Services, guiding Technical Account Managers and aligning IT with business goals in capital markets, insurance, and banking.

Based in New York, you will drive strategic plans, influence product roadmaps, and ensure proactive, resilient cloud operations with executive-facing oversight and customer-obsessed service delivery.

Qualifications

• Experience hiring, developing, and managing high-performing technical teams.
• Experience driving processes and structures to achieve goals in a technical support environment.
• Experience guiding projects to improve support-related processes and efficiency.
• Experience using generative AI tools in your workflow and driving adoption to improve outcomes.

Responsibilities

• Lead a team delivering AWS Unified Operations to Global Financial Services customers.
• Partner with sales leadership to plan and launch large-scale workloads.
• Drive proactive operational and security risk mitigation through reviews and runbooks.
• Provide detailed reviews of incidents and pre-launch planning.

Skills

Leadership experience

Process improvement

Technical project management

Generative AI adoption

Technical team leadership

Tools

Generative AI tools

Job description

Amazon Web Services, Inc. seeks a Senior Manager to lead Enterprise Support for Global Financial Services, guiding Technical Account Managers and aligning IT with business goals in capital markets, insurance, and banking.

Based in New York, you will drive strategic plans, influence product roadmaps, and ensure proactive, resilient cloud operations with executive-facing oversight and customer-obsessed service delivery.